Customer service
Do you have a question about your order, a product, shipping or would you like personal advice? Our team is ready to help you quickly and professionally. Van Ooy Billiard Supplies is a wholesaler specialising in billiard products for the trade. Our customer service is fully dedicated to business orders and supporting shops, clubs and manufacturers.
Contact us
For any questions or comments, please email to: sales@vanooy.com.
Telephone
Call us on weekdays between 08:30 and 17:00 via: +31 (0)23 534 00 40.
Address
Van Ooy Billiard Supplies A. Hofmanweg 39-B 2031 BH Haarlem The Netherlands
When can you contact us?
Our customer service is ready to help you with a variety of questions. These include help with placing or following up an order, advice on products and their applications, or support for technical parts such as scoreboards and electronics. You can also contact us if you want to know more about delivery times, availability of articles or the status of a shipment. Furthermore, we are happy to assist you with warranty or return requests and are available for companies interested in creating a business account. Whatever your question, we are happy to think along with you.
- Monday to Friday: 08:30 - 17:00
- Saturday & Sunday: Closed
Outside office hours, you can always email. We usually respond within one working day.
Frequently asked questions = quick answers
You can find a lot of information at our frequently asked questions. There we answer a.o:
- How to order?
- What are the shipping conditions?
- How do returns work?
- What are the warranty conditions?
- What to do in case of shipping damage?
Rush or damage?
Did your order arrive damaged? Please report this within 24 hours of receipt, preferably with photos of the packaging and product. This way we can act quickly and, if necessary, find a solution with the carrier.
Cooperation & customisation
Would you like to discuss a larger order, customised product or structural cooperation? We are happy to think along with you. Contact our sales team for a no-obligation consultation.